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  • Hawaiian Electric Extends Moratorium On Disconnections For Nonpayment Through Sept. 1, 2020


Hawaiian Electric extends moratorium on disconnections for nonpayment through Sept. 1

Payment options, assistance available to help customers

Hawaiian Electric will extend the moratorium on disconnections for nonpayment through Sept. 1, and urges customers who are having difficulty paying their bill to contact the company well before September to consider payment options.

Hawaiian Electric suspended collection efforts in March to ensure customers' electric service was not disrupted during COVID-19-related orders to stay at home. On Friday, the Public Utilities Commission gave utilities the option to hold off disconnections through Sept. 1.

Hawaiian Electric wants to work with Oʻahu, Maui County and Hawaiʻi Island customers with past due accounts to find the best options to make their payments manageable. While customers are responsible for paying their bills, a variety of public and nonprofit assistance, and Hawaiian Electric payment arrangements are currently available as a result of COVID-19. Additional payment arrangement options for customers are in the works and will become available in mid-July. The company website provides useful, up-to-date information for both residential and business customers:

  • Residential customers can visit www.hawaiianelectric.com/paymentassistance to check whether they qualify for programs available to households experiencing financial strain.
  • For commercial customers, go to www.hawaiianelectric.com/businesscustomerupdate for programs geared to help businesses.
  • Hawaiian Electric's Payment Arrangement Request Form, which is the quickest way to start the payment arrangement process, is available at the above-listed URLs.


The company's walk-in payment centers remain closed, but there are several payment methods available to customers.


Visit www.hawaiianelectric.com/paymentoptions for payment methods. Customers who prefer to pay in person may do so at no charge at many convenient Western Union payment locations in grocery stores and other retailers throughout Hawaiian Electric's service territory. The company website provides a list of locations.


For assistance managing energy costs, Hawaiʻi Energy is a trusted resource for tips and rebates to help offset the costs of energy-saving equipment and services. Visit https://hawaiienergy.com/tips for more information.



About Hawaiian Electric Company (HECO)
For more than 100 years, Hawaiian Electric Company has provided the energy that has fueled the islands' development from a Hawaiian kingdom to a modern state. Hawaiian Electric Company, Inc. (HECO), and its subsidiaries, Maui Electric Company, Ltd. (MECO), and Hawaii Electric Light Company, Inc. (HELCO), serves 95% of the state's 1.2 million residents on the islands of O`ahu, Maui, Hawai`i Island, Lana`i and Moloka`i.

The energy we use is an essential but limited resource necessary to maintaining our quality of life. In a changing world, Hawaiian Electric has evolved to offer more than electricity.

Today, the company also provides energy solutions to help customers save money and use energy more efficiently. Hawaiian Electric also continues to pursue the use of more clean, renewable energy alternatives to help ensure a sustainable future for our islands.

COMMUNITY COMMITMENT

Hawaiian Electric Company is dedicated to our community in which we live, work and serve. Rooted in Hawaii and one of the largest companies in the State, Hawaiian Electric takes the concept of malama pono -- to care for and serve -- to heart. The company and our employees have a long tradition of contributing with dollars, time and talent. Corporate citizenship is crucial to Hawaiian Electric's overall business plan because strong communities are essential to the success of the company, our employees and our customers.

Company and employee volunteerism is encouraged and every month, employees walk, run or provide manpower to dozens of non-profits throughout the State. Hawaiian Electric's corporate giving philosophy gives priority to projects that help families, promote education and protect the environment.

The company also sponsors robotics programs and events that promote STEM (Science, Technology, Engineering & Mathematics) education, as well as the SunPower for Schools program bringing solar electric power to select schools, the Solar Sprint event where students design, build and race cars using solar power, and the Home Energy Challenge, a school-based competition encouraging elementary school students and their families to reduce energy use at home, among other programs.

For nearly a decade, Hawaiian Electric volunteers have provided manpower, bucket trucks and ladders to install Christmas lights at the Kaimuki Community Park and playground before the annual Kaimuki Christmas Parade in December.
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