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• Hawaiian Electric Offers Payment Plans To Help Customers

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Hawaiian Electric offers payment plans to help customers
Collection efforts to resume after Sept. 1

To assist residents and businesses dealing with the financial toll of the coronavirus pandemic, Hawaiian Electric is offering special payment plan options to customers, including extending payments over time.

Hawaiian Electric suspended disconnections and collections activities since March. In accordance with PUC direction, Hawaiian Electric extended its moratorium on disconnections for nonpayment through Sept. 1, and late fees resume after Sept. 15.

By contacting Hawaiian Electric now and signing up for a payment plan, customers can avoid the inconvenience of an electric service interruption.

"We know that many of our customers continue to experience financial strain, and our special payment plans are set up to provide customers with extended payment options with no penalty or financing fees during this unprecedented time," said Shelee Kimura, Hawaiian Electric senior vice president of customer service. "For us to help, we need to hear from you."

The following special payment plans are offered for a limited time. Late fees will be waived on all plans.




Customers who have been notified their accounts are past due are urged to contact the company well before Sept. 1 to set up a payment plan.

Customers may visit www.hawaiianelectric.com/paymentarrangement to view current plan offerings and to fill out a payment arrangement request form that can be submitted via email – the quickest way to start the process.

For payment arrangements, the total past due balance will be divided into equal monthly installments. Customers will continue to incur new energy charges each month that must be paid by the stated due date for the duration of the special payment arrangement plan.

In addition to the payment plans, a variety of public and nonprofit assistance programs are currently available as a result of COVID-19. Customers may go to www.hawaiianelectric.com/COVID19 for information on these programs.

The company's walk-in payment centers remain closed until further notice, but there are several payment methods available to customers.

Visit www.hawaiianelectric.com/paymentoptions for payment methods. Customers who prefer to pay in person may do so at no charge at Western Union payment locations at retailers throughout the company’s service territory. The company website lists the locations.

For assistance managing energy costs, Hawaii Energy is a trusted resource for tips and rebates to help offset the costs of energy-saving equipment and services. Visit https://hawaiienergy.com/tips for more information.

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About Hawaiian Electric Company (HECO)
For more than 100 years, Hawaiian Electric Company has provided the energy that has fueled the islands' development from a Hawaiian kingdom to a modern state. Hawaiian Electric Company, Inc. (HECO), and its subsidiaries, Maui Electric Company, Ltd. (MECO), and Hawaii Electric Light Company, Inc. (HELCO), serves 95% of the state's 1.2 million residents on the islands of O`ahu, Maui, Hawai`i Island, Lana`i and Moloka`i.

The energy we use is an essential but limited resource necessary to maintaining our quality of life. In a changing world, Hawaiian Electric has evolved to offer more than electricity.

Today, the company also provides energy solutions to help customers save money and use energy more efficiently. Hawaiian Electric also continues to pursue the use of more clean, renewable energy alternatives to help ensure a sustainable future for our islands.

COMMUNITY COMMITMENT

Hawaiian Electric Company is dedicated to our community in which we live, work and serve. Rooted in Hawaii and one of the largest companies in the State, Hawaiian Electric takes the concept of malama pono -- to care for and serve -- to heart. The company and our employees have a long tradition of contributing with dollars, time and talent. Corporate citizenship is crucial to Hawaiian Electric's overall business plan because strong communities are essential to the success of the company, our employees and our customers.

Company and employee volunteerism is encouraged and every month, employees walk, run or provide manpower to dozens of non-profits throughout the State. Hawaiian Electric's corporate giving philosophy gives priority to projects that help families, promote education and protect the environment.

The company also sponsors robotics programs and events that promote STEM (Science, Technology, Engineering & Mathematics) education, as well as the SunPower for Schools program bringing solar electric power to select schools, the Solar Sprint event where students design, build and race cars using solar power, and the Home Energy Challenge, a school-based competition encouraging elementary school students and their families to reduce energy use at home, among other programs.

For nearly a decade, Hawaiian Electric volunteers have provided manpower, bucket trucks and ladders to install Christmas lights at the Kaimuki Community Park and playground before the annual Kaimuki Christmas Parade in December.

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