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  • Hawaiian Electric - Utility Bill Assistance Program Closes To New Applicants in 2 days!

Due to high demand for assistance, Aloha United Way is no longer accepting applications for the Hawaii Utility Bill Assistance Program.

PLEASE VISIT HERE TO STAY CURRENT AND MONITOR FUTURE OPPORTUNITIES TO GET FINANCIAL SUPPORT.

Hawaiian Electric is the founding sponsor of Aloha United Way's new statewide program to help qualifying families recover from the economic hardship caused by the COVID-19 pandemic. Applications are made through the Aloha United Way (AUW) website at www.auw.org/utilityhelp.

FEBRUARY 4, 2021PRESS RLEASE

Hawaiian Electric and Aloha United Way launch Hawai‘i Utility Bill Assistance Program

Fund established with $2 million from company shareholders

HONOLULU, Feb. 4, 2021 -- Hawaiian Electric is the founding sponsor of Aloha United Way's new statewide program to help qualifying families recover from the economic hardship caused by the COVID-19 pandemic. The Hawai‘i Utility Bill Assistance Program will begin accepting applications through the Aloha United Way website on Feb. 8, 2021 at 8 a.m.

The Hawai‘i Utility Bill Assistance Program aims to help Hawaiʻi residents who are financially affected by the pandemic and who have fallen behind on their electric, water, sewer and gas bills. Applicants will be qualified through a process administered by Aloha United Way on a first- come, first-served basis, until program funds are completely disbursed.

Residential customers who meet eligibility requirements can receive one-time assistance of funds up to $750. That amount can be paid to one utility or split among several. Bills for telephone, cell phone, cable and internet service are not eligible for payment. Payments for approved applications will be disbursed directly to each utility company.

Hawaiian Electric has pledged $2 million in shareholder money from its parent company, Hawaiian Electric Industries (HEI), to the program, which will be administered through Aloha United Way on Oʻahu in partnership with local United Way chapters. Aloha United Way will accept applications through the online portal and the mail.

"Several of Hawai‘i's assistance programs expired at the end of 2020, making this timely program all the more important for local families," said John Fink, president and CEO of Aloha United Way. "As the pandemic stretches into this new year, the Hawai‘i Utility Bill Assistance Program will undoubtedly reduce some of the financial pressures for those whose incomes and personal situations have been affected."

In addition to funding the new utility bill assistance program, Hawaiian Electric, the HEI Charitable Foundation and company employees have made more than $1 million in pandemic- recovery contributions. Hawaiian Electric is also offering customers options for spreading out payments on past-due bills, interest-free, across a longer period than ever before.

"We have to be here for each other, and we want to make unpaid bills for essential utility services one less thing for families to worry about," said Scott Seu, president and CEO of Hawaiian Electric.

Utility Bill Assistance Program to help qualifying customers Page 2 of 2 Feb. 4, 2021

"The program will also help stretch the federal assistance dollars for rent and utility payments that are coming, helping tenants, landlords and our state's economic recovery."

About 4 percent, or 16,000, of Hawaiian Electric's 412,000 residential customers are at least 90 days behind on their bills. The average balance owed by these customers is about $1,500, the result of the prolonged nature of the pandemic.

"Many of the customers who are the furthest behind are people we have already been in touch with and we hope that this program, along with the newly committed federal funds for rent and utility bills that will soon be released, will relieve a lot of their financial stress," Seu said.

The Hawai‘i Utility Bill Assistance Program is available to qualifying residential customers of Oʻahu, Hawaiʻi, Maui, Molokaʻi, Lānaʻi and Kauaʻi. Initially funded by Hawaiian Electric, the program is open to contributions from companies and individuals to help an even greater number of residents.

Hawaiian Electric has suspended its service disconnections for nonpayment through March 31, 2021. By offering assistance and working with customers to set up payment plans, the company's goal is to keep everyone connected.

The Hawai‘i Utility Bill Assistance Program will launch at 8 a.m. on Feb. 8, 2021 at AUW.org/utilityhelp.

To contribute, please visit AUW.org/utilityhelp or contact Emmaly Calibraro, Vice President of Fundraising and Major Gifts at Aloha United Way at ecalibraro@auw.org.



About Hawaiian Electric Company (HECO)
For more than 100 years, Hawaiian Electric Company has provided the energy that has fueled the islands' development from a Hawaiian kingdom to a modern state. Hawaiian Electric Company, Inc. (HECO), and its subsidiaries, Maui Electric Company, Ltd. (MECO), and Hawaii Electric Light Company, Inc. (HELCO), serves 95% of the state's 1.2 million residents on the islands of O`ahu, Maui, Hawai`i Island, Lana`i and Moloka`i.

The energy we use is an essential but limited resource necessary to maintaining our quality of life. In a changing world, Hawaiian Electric has evolved to offer more than electricity.

Today, the company also provides energy solutions to help customers save money and use energy more efficiently. Hawaiian Electric also continues to pursue the use of more clean, renewable energy alternatives to help ensure a sustainable future for our islands.

COMMUNITY COMMITMENT

Hawaiian Electric Company is dedicated to our community in which we live, work and serve. Rooted in Hawaii and one of the largest companies in the State, Hawaiian Electric takes the concept of malama pono -- to care for and serve -- to heart. The company and our employees have a long tradition of contributing with dollars, time and talent. Corporate citizenship is crucial to Hawaiian Electric's overall business plan because strong communities are essential to the success of the company, our employees and our customers.

Company and employee volunteerism is encouraged and every month, employees walk, run or provide manpower to dozens of non-profits throughout the State. Hawaiian Electric's corporate giving philosophy gives priority to projects that help families, promote education and protect the environment.

The company also sponsors robotics programs and events that promote STEM (Science, Technology, Engineering & Mathematics) education, as well as the SunPower for Schools program bringing solar electric power to select schools, the Solar Sprint event where students design, build and race cars using solar power, and the Home Energy Challenge, a school-based competition encouraging elementary school students and their families to reduce energy use at home, among other programs.

For nearly a decade, Hawaiian Electric volunteers have provided manpower, bucket trucks and ladders to install Christmas lights at the Kaimuki Community Park and playground before the annual Kaimuki Christmas Parade in December.
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