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Hawaiian Electric warns customers to watch for scams
Thieves devise new trick to get potential victims to use prepaid cards

Using scare tactics and trickery, scammers are pretending to be Hawaiian Electric and threatening to disconnect customers’ electric service unless “overdue” bills are cleared with prepaid debit cards. Don’t be scammed!

In one recent incident, a business paid thousands of dollars to a scammer using MoneyPak cards. On another call, the scammer pretended to be a Hawaiian Electric executive as he attempted to get a customer to pay. Don’t fall victim to these schemes.

Hawaiian Electric customers across five islands are reminded that the moratorium on disconnections for nonpayment has been extended through May 31, 2021. Calls or other communications threatening immediate disconnection are scams and can be reported to Hawaiian Electric via an online form. (See infographic below that outlines legitimate company collections activities.)

While the volume of scam reports has not spiked, Hawaiian Electric wants to raise awareness of a new trick being used by scammers.

In one call, the scammer advised a customer to purchase MoneyPak cards at a local convenience store. The scammer warned against telling the cashier that the card was being purchased to pay a utility bill, advising the customer to instead cite “personal reasons.”

Scammers have figured out that store clerks are now trained to intervene if the customer says they’re purchasing cards to pay a utility bill, and employees have helped many potential victims avoid being conned out of their money. So in this most recent case, the scammer warned the customer that a $50 fee would be charged if he told the clerk it would be used to pay a utility bill.

Hawaiian Electric does NOT accept the following types of payment:


About Hawaiian Electric Company (HECO)
For more than 100 years, Hawaiian Electric Company has provided the energy that has fueled the islands' development from a Hawaiian kingdom to a modern state. Hawaiian Electric Company, Inc. (HECO), and its subsidiaries, Maui Electric Company, Ltd. (MECO), and Hawaii Electric Light Company, Inc. (HELCO), serves 95% of the state's 1.2 million residents on the islands of O`ahu, Maui, Hawai`i Island, Lana`i and Moloka`i.

The energy we use is an essential but limited resource necessary to maintaining our quality of life. In a changing world, Hawaiian Electric has evolved to offer more than electricity.

Today, the company also provides energy solutions to help customers save money and use energy more efficiently. Hawaiian Electric also continues to pursue the use of more clean, renewable energy alternatives to help ensure a sustainable future for our islands.

COMMUNITY COMMITMENT

Hawaiian Electric Company is dedicated to our community in which we live, work and serve. Rooted in Hawaii and one of the largest companies in the State, Hawaiian Electric takes the concept of malama pono -- to care for and serve -- to heart. The company and our employees have a long tradition of contributing with dollars, time and talent. Corporate citizenship is crucial to Hawaiian Electric's overall business plan because strong communities are essential to the success of the company, our employees and our customers.

Company and employee volunteerism is encouraged and every month, employees walk, run or provide manpower to dozens of non-profits throughout the State. Hawaiian Electric's corporate giving philosophy gives priority to projects that help families, promote education and protect the environment.

The company also sponsors robotics programs and events that promote STEM (Science, Technology, Engineering & Mathematics) education, as well as the SunPower for Schools program bringing solar electric power to select schools, the Solar Sprint event where students design, build and race cars using solar power, and the Home Energy Challenge, a school-based competition encouraging elementary school students and their families to reduce energy use at home, among other programs.

For nearly a decade, Hawaiian Electric volunteers have provided manpower, bucket trucks and ladders to install Christmas lights at the Kaimuki Community Park and playground before the annual Kaimuki Christmas Parade in December.
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