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  • Hawaiian Electric - Moratorium End On May 31 Will Not Trigger Immediate Disconnections For Past Due Customers


Moratorium end on May 31 will not trigger immediate disconnections for past due customers\

To avoid collection activity, customers urged to set up a payment plan


HONOLULU, May 24, 2021 - Hawaiian Electric will not disconnect customers with past due accounts immediately after May 31, 2021, the end of the moratorium on disconnections set by the Public Utilities Commission. But customers are urged to act now to set up a payment plan to avoid disconnection in the future.

Customers may go to hawaiianelectric.com/paymentarrangement to see payment plan options, including an 18-month plan for residential customers, and submit a request. (Late fees and interest are waived while on a plan.) The payment arrangement request form and an informational flyer are available in eight languages on Hawaiian Electric's website.

To ensure the lights stay on, thousands of residential and smaller commercial customers who meet the threshold for disconnection will automatically have their balance rolled into a 12-month payment plan starting in July. The auto-enrollment will apply to customers behind on payments who do not make contact with Hawaiian Electric. Those customers will receive a notice with their bill when the payment plan starts that explains how the arrangement works, including instructions on how to opt out.

Bills for customers on payment plans -- auto-enrolled or by customer request -- will include the current charges, plus the installment amount. The installment amount will differ for each customer. If a customer's past due amount is small, the installment amount will also be a fraction of the bill. However, if a customer has not made any payment toward their account over this past year, the total monthly bill could more than double.

Here's an EXAMPLE of how a 12-month payment option works:

One-twelfth of the past due balance must be paid every month over 12 months -- in addition to your current charges. On the first month of the installment plan, the Amount Due will include your current charges + 1/12 of your outstanding balance.

  • Let's say a customer has an outstanding balance of $1,200.

    • Divide the balance by number of months in payment plan: $1,200 divided by 12 = $100

    • If the current charge is $150, the customer owes $150 +$100. Total amount due will be $250.

    • The customer must pay the additional 1/12 outstanding balance, plus current charge, for 12 consecutive months.

If a customer does not pay the amount due while on a payment plan, it may trigger collection activity and service may be disconnected at some point in the future. Contact Hawaiian Electric right away for assistance or to make an adjustment to the payment arrangement.

Customers experiencing hardship related to the COVID-19 pandemic are encouraged to seek government and nonprofit agency assistance. Hawaiian Electric does not administer these programs, but it works with many of these agencies. See a listing of resources at hawaiianelectric.com/COVID19. Among them:

For assistance managing energy costs, Hawaii Energy is a trusted resource for tips and rebates to help offset the costs of energy-saving equipment and services. Visit https://hawaiienergy.com/tips for more information.



About Hawaiian Electric Company (HECO)
For more than 100 years, Hawaiian Electric Company has provided the energy that has fueled the islands' development from a Hawaiian kingdom to a modern state. Hawaiian Electric Company, Inc. (HECO), and its subsidiaries, Maui Electric Company, Ltd. (MECO), and Hawaii Electric Light Company, Inc. (HELCO), serves 95% of the state's 1.2 million residents on the islands of O`ahu, Maui, Hawai`i Island, Lana`i and Moloka`i.

The energy we use is an essential but limited resource necessary to maintaining our quality of life. In a changing world, Hawaiian Electric has evolved to offer more than electricity.

Today, the company also provides energy solutions to help customers save money and use energy more efficiently. Hawaiian Electric also continues to pursue the use of more clean, renewable energy alternatives to help ensure a sustainable future for our islands.

COMMUNITY COMMITMENT

Hawaiian Electric Company is dedicated to our community in which we live, work and serve. Rooted in Hawaii and one of the largest companies in the State, Hawaiian Electric takes the concept of malama pono -- to care for and serve -- to heart. The company and our employees have a long tradition of contributing with dollars, time and talent. Corporate citizenship is crucial to Hawaiian Electric's overall business plan because strong communities are essential to the success of the company, our employees and our customers.

Company and employee volunteerism is encouraged and every month, employees walk, run or provide manpower to dozens of non-profits throughout the State. Hawaiian Electric's corporate giving philosophy gives priority to projects that help families, promote education and protect the environment.

The company also sponsors robotics programs and events that promote STEM (Science, Technology, Engineering & Mathematics) education, as well as the SunPower for Schools program bringing solar electric power to select schools, the Solar Sprint event where students design, build and race cars using solar power, and the Home Energy Challenge, a school-based competition encouraging elementary school students and their families to reduce energy use at home, among other programs.

For nearly a decade, Hawaiian Electric volunteers have provided manpower, bucket trucks and ladders to install Christmas lights at the Kaimuki Community Park and playground before the annual Kaimuki Christmas Parade in December.
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